Nick joined us at the beginning of May 2018 as Chairman of our Board of Directors. Nick has over 35 years of experience in the banking and financial services sector in a variety of senior leadership roles. In his most recent executive position, Nick was a Chief Risk Officer at the Royal Bank of Scotland and has subsequently been appointed to a number of non-executive directorships. Nick is a graduate of Oxford University, is married with two children now in their 20’s, and is an enthusiastic skier, sailor, and (very occasional now!) rower. Outside work, he is also a school governor and sits on an advisory panel on Further Education for the Department for Education
Mark, age 48 joined the Hanley in November 2016 and has previously been Chief Operating Officer for Virgin Money and COO at Abbey National/Santander and an insurance broker.
Before joining Abbey National he completed a Master’s degree at Cranfield School of Management and also has a first degree in Politics and Law.
Mark is married and has two teenage sons.
Vice-Chairman & Senior Independent Non-Executive Director
I was appointed to the Board as a Non-Executive Director in September 2014. I took over the Chair of the Audit & Compliance Committee in November 2014, and I am a member of the Assets & Liabilities Committee.
I have spent my career as a specialist in Treasury and Asset and Liability Risk Management in the Building Society sector. I was the Group Treasurer for the Skipton Building Society and Group Head of Asset and Liability Management of the Nationwide Building Society. I was made a Fellow of the Association of Corporate Treasurers in acknowledgement of my contribution to financial risk management in the Building Society sector.
I am married, with three children and six grandchildren. I enjoy golf and skiing in my leisure time.
Bob has over 40 years’ experience as an Insolvency and Turnaround Practitioner at several companies including Pricewaterhouse Coopers, Begbies Traynor and latterly for Currie Young Ltd. He is a Fellow of the Insolvency Practitioners Association and has advised many banks and building societies on recovery and security strategy.
Bob is married with four children, a stepson and 5 grandchildren. His hobbies include travel, fell walking and squash. He is also a director of Caverswall Park Developments Ltd, a Consultant with Currie Young Ltd and is still involved as a member of several committees for the Staffordshire Chambers of Commerce where he is a former President.
I was co-opted to the Board as a Non-Executive Director in March 2015 and I am a member of the Remuneration Committee.
My career has been within the financial services industry having previously been Marketing Director for a life company and a reinsurer, Director of a trade body and having worked since the mid 1980’s as an independent marketing and business development consultant.
I am currently on the Board of Chesnara plc and its subsidiary, Countrywide Assured.
I joined the Board as a Non-Executive Director in April 2016. I am a member of the assets and liabilities committee.
I worked for Beswicks Legal, a Stoke on Trent based law firm for 25 years becoming senior partner. I remain a consultant to Beswicks, and now spend my time as vice chairman of my family’s business Argus Fire Protection.
I live locally and can trace my family’s association with The Hanley back to my great grandfather. I am delighted to be part of the society both as a life long member and now serving on its board of directors.
Head of HR
I joined The Hanley as HR Manager in February 2017. I have been involved in HR for many years, mainly in the manufacturing industry and graduated from Staffordshire University in 2012 with a PG Diploma in Human Resource Management.
I believe in recruiting and most critically retaining the best people, they are after all the most important ingredient in making a business successful. My commitment is to treat everybody in a fair and consistent way, with strong communication to ensure a fully engaged workforce so that we can drive the business forward and achieve our strategic goals.
Head of Finance
I joined the Society and was appointed as Financial Controller in March 2012 and promoted to the position of Head of Finance in 2017. I am responsible for the financial and regulatory reporting, budgeting/forecasting, cash flow planning and treasury management.
I also sit on the Society’s Assets & Liabilities Committee, Product Costing Group and Chair the Treasury Committee.
Head of Operations
I joined The Hanley in April 2004 as an IT Administrator. During this time I have held a number of roles and responsibilities which include Branch Management, Marketing & IT.
My role today brings together my previous experiences as the Head of Operationd with day to day operational responsibility for the IT, Customer Services and Underwriting functions.
Head of Branches
I began my career at the Hanley Building Society in 1992 having worked previously for a regional building society.
Since joining I have held various branch, mortgage adviser and management positions. In my role I manage the Branch Network, Regulated Mortgage Advisers and Professional Financial Advisers. I am a strong believer in the benefits of regulated advice and passionate about the delivery of exceptional customer service.
Head of Sales, Marketing & Business Development
I joined the Society in 1994 after graduating from Staffordshire University with an honours degree in Information Systems.
I have progressed through the business to Senior Management level where my role now includes overall responsibility for the Society’s branch and intermediary distribution channels, marketing and e-commerce teams. I am a strong advocate of the mutual sector and believe a well-diversified banking market is good for customers.
I am currently studying part-time for a Masters degree in Leadership and Management at Loughborough University.
Head of Risk & Compliance
I have been working in the Building Society sector since 1998.
My role within The Hanley includes the development and implementation of a coordinated approach to governance, risk and compliance ensuring the customer is at the heart of everything we do.
I am the Branch Manager of our Longton Branch. My responsibilities include managing my team and providing mortgage advice to customers.
A typical day at Longton includes many duties such as carrying out mortgage appointments, administration, performance management, audit work and staff training.
I am the Branch Manager at our Stone Branch and have been employed at The Hanley since 2005.
During my time I have continued my personal development and have achieved qualifications in Leadership & Management and Mortgage Advice (CeMAP).
These additional qualifications combined with my experience in the role has helped me to become an ambassador for the Society with customer service at its core.
I joined The Hanley in 2004 as a Mortgage Adviser in the branch network.
I progressed to Branch Manager in 2010 to lead a new team when we opened our Biddulph Branch in that year. I now combine my mortgage advising role with management of the team to ensure a smooth operation.
I’m passionate about the delivery of qualified mortgage advice on a face to face basis and treating my customers as individuals and not numbers.
Festival Park Branch
In 2004 I joined the Society as a Branch Assistant and soon progressed to the position of Branch Manager.
I lead the Festival Park team to ensure that our customers’ needs and expectations are achieved and that we provide exceptional customer service.
To help deliver this I am involved in the implementation and delivery of new procedures and initiatives. My expertise is also used to research the savings market to ensure The Hanley continues to deliver competitive savings products.
I joined The Hanley in 1989 during which time I have worked in a number of teams and branch locations across the Society.
Having completed my CeMAP qualification, I am currently the Branch Manager at our Cheadle Branch where my main role is to provide mortgage advice. This role provides me with the opportunity to extend my passion for delivering plus one customer service both at branch level and within the framework of regulated mortgage advice.
I started my career in financial services in 1980. I am very proud to have joined the Society in 2015 as Branch Manager and Professional Financial Adviser of the Hanley Branch of the Society.
I am part of a fantastic team and my role is to ensure that the branch provides excellent customer service by ‘putting the customer first’ and by helping customers achieve their ‘Hopes, Dreams and Ambitions’.