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Mortgage Arrears

Mortgage arrears occurs when you cannot afford to meet the mortgage repayments each month, at The Hanley we understand that being in arrears can be a difficult and emotional time.

Entering into arrears does not necessarily mean your house will automatically be repossessed because of one missed mortgage payment.

The important first step is to contact a member of our Customer Services Team on 01782 255000. They will be able to discuss in more details your options and the avenues which we may be able to explore with you.

Secondly read the documents “Just the facts about what to do when you can’t pay the mortgage” created by the FSA and Can’t Pay Your Mortgage? - Helpful advice from the BSA and the Money Advice Trust. These documents can be downloaded from the links below and contain information you may find helpful.

Just the facts about what to do when you can't pay the mortgage
File Size: (333kb)

Can’t Pay Your Mortgage? - Helpful advice from the BSA and the Money Advice Trust
File Size: (250kb)

Thirdly the document below explians how The Hanley will treat you should you fall behind with your mortgage payments.

Treating Customers Fairly in Arrears
File Size: (47kb)

The important thing is to contact us as quickly as possible so we can try and put steps into place to help resolve the problem quickly.