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HOME » Community » Local Schools » Birches Head High School » Task Three » Improving Customer Service

The customer...

- Make improvements in the quality of service
- Reliability
- Better products/rates
- Clear and concise information
- Treat customers fairly
- Opening new branches

The organisation...

- Attract new customers
- Increase turnover (eg 2005/2006 results at The Hanley represent a 5th year of sustained success for the business.)
- Opening new branches
- Compliance
- Good audit and accountancy

The employee...

- Job satisfaction
- Working environment
- Motivation
- Rewards
- Profit related pay
- Awards eg Star of the month
- Flexible working hours