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Improving Customer Service
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2 Year 2.69% Fixed Rate Mortgage (60% LTV)
2 Year 3.24% Fixed Rate Mortgage (80% LTV)
2 Year 3.34% Fixed Rate Mortgage (85% LTV)
2.99% VariableDiscount Mortgage for Term - 70% LTV
3 Year 4.19%
Discount Mortgage - 90% LTV
5 Year 4.40% Fixed Rate Mortgage (85% LTV)
5 Year 5.89% Fixed Rate Mortgage (90% LTV)
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HOME » Local Schools » Birches Head High School » Task Three » Improving Customer Service
The customer...
- Make improvements in the quality of service
- Reliability
- Better products/rates
- Clear and concise information
- Treat customers fairly
- Opening new branches
The organisation...
- Attract new customers
- Increase turnover (eg 2005/2006 results at The Hanley represent a 5th year of sustained success for the business.)
- Opening new branches
- Compliance
- Good audit and accountancy
The employee...
- Job satisfaction
- Working environment
- Motivation
- Rewards
- Profit related pay
- Awards eg Star of the month
- Flexible working hours
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Latest News
Potters 'Arf Marathon launches this Saturday (19/01/12)
The Hanley announces Win Your Mortgage Winner (09/11/11)