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Hanley’s Internal and External Customers

Every organisation has internal and external customers and The Hanley is no exception.

External customers: who are they?

- Members with savings accounts and mortgages.

- People who use the Hanley’s services for financial advice.

- Suppliers

The needs of these people may be:

- To receive good quality customer service.

- To receive useful and professional advice.

- To be kept up-to-date on their accounts/mortgages.

Internal customers: who are they?

- People who work for The Hanley.

To members of staff, their colleagues, sometimes in different departments, are also their customers.

The needs of these people may be:

- To have a good environment to work in.

- To have the correct resources to work with.

- To be trained to correct standard to be able to do their job.