Welcome to The Hanley

HOME » Birches Head High School » Task Three » Monitoring & Evaluating Customer Service


- Customer feedback by way of customer questionnaires, comment cards, customer forums, word of mouth.
- Staff feedback by way of mystery customers, complaints/compliment letters, external comment.


- Sales performance
- Repeat and retention of customers
- New customers
- Level of complaints/compliments
- Staff turnover/recruitment
- Good press
- Awards eg Investor in Excellence