Monitoring & Evaluating Customer Service
Improving Customer Service
2 Year 3.79% Fixed Rate
3 Year 1.89% Variable Discount
3 Year 2.29% Fixed Rate
5 Year 4.69% Fixed Rate
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- Customer feedback by way of customer questionnaires, comment cards, customer forums, word of mouth.
- Staff feedback by way of mystery customers, complaints/compliment letters, external comment.
- Sales performance
- Repeat and retention of customers
- New customers
- Level of complaints/compliments
- Staff turnover/recruitment
- Good press
- Awards eg Investor in Excellence
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