The Hanley’s Commitment to Mortgage Customers

We promise to:

• Act fairly and reasonably in all our dealings with you.
  
  
• Give you information on our services and products in plain language and offer help if there is any aspect which you do not understand.
  
  
• Unless you have already decided on your mortgage, help you to choose a mortgage to fit your needs.
  
  
• Help you understand the financial implications of a mortgage and other secured loans.
  
  
• Help you to understand how your mortgage account works.
  
  
• Correct errors and handle complaints speedily.
  
  
• Consider cases of financial difficulty and mortgage arrears sympathetically and positively.
  
  
• Ensure that all of our services and products comply with the relevant laws and regulations.