Mortgage arrears occur when you cannot afford to meet the mortgage repayments each month. At The Hanley we understand that being in arrears can be a difficult and emotional time
Entering into arrears does not necessarily mean your house will automatically be repossessed because of one missed mortgage payment
The important first step is to contact a member of our Customer Services Team on 01782 255189. They will be able to discuss in more detail your options and the avenues which we may be able to explore with you.
Secondly the following two documents provide useful information
- Problems paying your mortgage from the Money Advice Service
- Can’t Pay Your Mortgage? – Helpful advice from the BSA and the Money Advice Trust
The important thing is to contact us as quickly as possible so we can try and put steps into place to help resolve the problem quickly