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Interpersonal, Presentation and Communication Skills

    - First impressions
    - Personal hygiene
    - Uniform/Dress
    - Hair/makeup
    - Body Language
    - Posture
    - Facial expression
    - Smiling
    - Speech
    - Eye contact
    - Presentation of work area and equipment
    - Attitude
    - Behaviour
    - Greeting customers
    - Courtesy
    - Confidence
    - Concern
    - Interest
    - Thoughtfulness
    - Respect for customers and colleagues
    - Tact
    - Efficiency
    - Tone and pitch of voice
    - Language (making things clear)
    - Listening

These all need to be incorporated in situation like face-to-face, telephone, in writing, e-mail, urgent and non-urgent situations.