You are recommended to read the following before accessing this web site.

General

Information on this site does not constitute an offer to open an investment account for you or provide you with a mortgage.

English law shall at all times govern this site and in the event of a dispute the exclusive jurisdiction shall be that of the English Court.

Accounts may be opened in all of our branches where our staff will be pleased to help you choose a product to suit your needs, whether it be a mortgage or an investment account.

Copyright

The copyright and any other rights in the material on this site shall at all times be owned by Hanley Economic Building Society. You are not permitted to download, reproduce, store or transmit any information on this site other than for your own personal use.

Liability

Every effort has been made to ensure that the information on this site is accurate at the date of publication. If, however, there are any errors or omissions the Society will not be responsible provided they are beyond our reasonable control. An example of this might be unauthorised access by a third party and in this respect the Society will not be liable for loss or damage arising in contract, tort or otherwise directly or indirectly from the use or reliance upon the information contained on this site. You are at any time in a position to be able to contact the Society to ensure that reliance can be placed on the information which is provided on this site. The account literature can always be sent to you on request.

Accessibility

Hanley Economic Building Society will endeavour to have this site available 24 hours a day. However, the Society has the right to suspend access to the site, temporarily or permanently, for which no notice may be given. The Society will not be liable for any reason if the site is unavailable, for however long the period might be. As a consequence the Society will not be liable for any loss or damage arising in contract, tort or otherwise if the site becomes unavailable or is suspended for any reason.

Advice

The contents of this web site do not purport to provide any financial, savings or professional advice and nothing on the pages of this web site shall be deemed to constitute the provision of financial, savings or other professional advice in any way.

Data Protection

We will store and process your information on the Hanley Economic Building Society computers and in any other way. By “your information” we mean personal and financial information we (a) obtain from you or from third parties (such as joint account holders, credit reference agencies or other organisations when you apply for an account or any other product or service), or (b) learn from the way you use and manage your account(s), from the transactions you make and from the payments which are made to your account(s). We will use your information to manage your account(s) and provide our services, for assessment and analysis (including credit and/or behaviour scoring, market and product analysis), and to develop and improve our services to you, for example by informing you about products and services (including those of others) which may be of interest to you.

We will not disclose any such information outside of the Hanley Ecomomic Building Society Group except:

– To credit reference and fraud prevention agencies and other organisations who may record, use and give out information to other lenders and insurers. The information may be used to make assessments for credit and all types of insurance, for debt tracing and to prevent fraud and money laundering;

– To persons acting as our agents under a strict code of confidentiality;

– To anyone to whom we transfer or may transfer our rights and duties under your Customer Agreement;

– As required by law or regulation.

Otherwise we will keep information about you confidential.

If we transfer your information to a service provider or agent in another country, we will make sure that the service provider or agent agrees to apply the same levels of protection as we are required to apply to information held in the UK and to use your information only for the purpose of providing the service to us.

Hyperlinks

The site contains hyperlinks to other sites. The Society accepts no responsibility for the content of those other sites if you choose to click on them.

Viruses

Viruses may occur and the Society cannot warrant to you that the site will remain free from viruses and, therefore, it will not be responsible for any technical problems arising from the use of this site whether in relation to the Society’s site or your own site.

Changes to web site

The contents of this web site, including these terms and conditions of use, are subject to change by us without notification.

General Advice for Internet Browsing

Always update your information online by using the process you’ve used before, or open a new browser window and type in the website address of the legitimate company’s account maintenance page. Be wary of unfamiliar website addresses, as they may not be genuine. Only use the address that you have used before or start at your normal homepage. Always report fraudulent or suspicious e-mails to your ISP. Reporting instances of spoof websites will assist in shutting down these bogus sites before they can do further harm. Take note of the header address on the website. Spoof sites are more likely to have an excessively long line of characters in the header, with the business name somewhere in the string, or possibly not at all. If you have any doubts about an e-mail or website make a copy of the questionable website’s URL address and send it to the legitimate business to verify it is genuine.

Regulation

Hanley Economic Building Society is Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority registration number 206024.

Telephone Calls

We may record telephone calls for security or training purposes.

Registered Address

Granville House, Festival Park, Forge Lane, Stoke-on-Trent, Staffordshire, ST1 5TB
Telephone: 01782 255000
E-Mail: customerservices@thehanley.co.uk

Society Rules

A copy of the Society Rules is available on our website in ‘Society Information’ and can be found by using this link

Webmaster

Any queries relating to this site should be directed to the Webmaster