The Hanley is a member of the following organisations:

The Building Societies Association
The Council of Mortgage Lenders
The Financial Ombudsman service

The Society is committed to the observance of the Banking Code.

Investor protection

The Society is a member of the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000. Payments under this scheme are limited to a maximum of £31,700, that is 100% of the first £2,000 of an investor's total shares/or deposits and 90% of the next £33,000. Details of our Investment Service Charges are available on request from the Society's Head Office, branches and agencies.

The Society subscribes to the Banking Code which aims to ensure that personal customers get a fair deal from all banking and building societies which subscribe to the code. Copies of the Banking Code are available from our Head Office and Branch offices