Dr Ann Henshaw, age 60, was co-opted to the Board in February 2007 as a Non-Executive Director following a wide ranging recruitment exercise.

Ann has become a member of the Remuneration Committee and has agreed to take on a specific role as ‘champion’ of Treating Customers Fairly (TCF).

She brings a broad range of experience and skills that are vested in a long and successful career in business, Psychology, Alternative Dispute Resolution and working in the city as a Family Mediator with law firms and the people of Stoke-on-Trent.