Nick joined the Society in May 2018, as Chairman of our Board of Directors.
Nick has over 35 years of experience in the banking and financial services sector in a variety of senior leadership roles. His most recent executive position was as Chief Risk Officer at the Royal Bank of Scotland and has subsequently been appointed to a number of non-executive directorships.
Nick is a graduate of Oxford University, is married with two children now in their 20’s, and is an enthusiastic skier, sailor, and (very occasional!) rower. Outside work, he is also a school governor and sits on an advisory panel on Further Education for the Department for Education
Mark joined Hanley Economic in November 2016, having previously been Chief Operating Officer for Virgin Money, as well as COO at Abbey National / Santander and an insurance broker.
Before joining Abbey National, Mark completed a Master’s degree at Cranfield School of Management and also has a first degree in Politics and Law.
Mark is married, with two teenage sons.
Larne joined the Society and was appointed as Financial Controller in March 2012, before being promoted to the position of Head of Finance in 2017.
In June 2019, Larne become to Finance Director and is responsible for the financial and regulatory reporting, budgeting/forecasting, cash flow planning and treasury management.
She also sits on the Society’s Assets & Liabilities Committee, and Chair both the Product Development Committee and Treasury Committee’s.
Vice-Chairman & Senior Independent Non-Executive Director
Andrew was appointed to the Board as a Non-Executive Director in September 2014. He took over the Chair of the Audit & Compliance Committee in November 2014, and is a member of the Assets & Liabilities Committee.
Andrew has spent his career as a specialist in Treasury and Asset and Liability Risk Management in the Building Society sector. He was the Group Treasurer for the Skipton Building Society and Group Head of Asset and Liability Management of the Nationwide Building Society. He was made a Fellow of the Association of Corporate Treasurers in acknowledgement of his contribution to financial risk management in the Building Society sector.
Andrew is married, with three children and six grandchildren. He enjoys golf and skiing in his leisure time.
Ian joined the Board in January 2020 as a Non-Executive Director and formally took up his role as Chairman of the Risk Committee in April. He has spent 40 years in the financial services industry, leading client-facing teams in the UK, Europe and the US.
He has considerable experience serving on and chairing credit and risk committees and, in his most recent executive experience, was Global Head of Lending and Transaction Management in the Commercial Banking business of HSBC.
Ian is a graduate of Cambridge University in Modern Languages, is married with three children and spends his spare time golfing, skiing, walking and gardening.
Bob has over 40 years’ experience as an Insolvency and Turnaround Practitioner at several companies including Pricewaterhouse Coopers, Begbies Traynor and Currie Young Ltd. He is a Fellow of the Insolvency Practitioners Association and has advised many banks and building societies on recovery and security strategy.
Bob is married with four children, a stepson and 5 grandchildren. His hobbies include travel, fell walking and squash. He is also a director of Caverswall Park Developments Ltd, a Consultant with Currie Young Ltd and is still involved as a member of several committees for the Staffordshire Chambers of Commerce where he is a former President.
Head of HR
Lucy joined the Society back in 2013 and is now in her final year studying a Post-Graduate Diploma in Human Resource Management at Staffordshire University. After becoming Head of HR in February 2022, Lucy is ready to get stuck in to maintaining and improving current policies and procedures to ensure the recruitment, retention and motivation of colleagues and generally making the Hanley a great place to work!
Having recently purchased a period cottage, Lucy is spending her time renovating and any spare time outside of this is spent supporting her favourite team at Vale Park.
Head of Finance
Jenny joined the Society in January 2017 as a Management Accountant, having spent the previous three years in the Financial Services sector.
She was promoted to Head of Finance in December 2019, where her new role now includes a more strategic view of the finances of the Society, focussing on performing to the best of our ability for Members, whilst acting in accordance with regulation.
Jenny has a 1st Class degree in Accounting and Finance from Keele University and is also a member of the Chartered Institute of Management Accountants.
Head of Risk
Anna joined the Society in March 2020 as the Head of Risk to provide oversight of the compliance, risk, data protection and financial crime risks.
For the last 15 years, she has worked within the Building Society sector where she has taken on roles such as a Treasury Compliance at Britannia and Assurance Manager for Co-operative Bank to name a few.
When she has the time spare, Anna loves to spend time exploring the Lake District with her family.
Head of Operations
Lynsey joined Hanley Economic as Head of Operations in July 2019, having previously worked in senior operations roles within the manufacturing industry.
She focuses on opportunities to evolve our customer facing processes, with the intention of making it as easy as possible to transact and interact with the Society. Her aim is to deliver a first class customer service, that exceeds our customer expectations, whilst retaining the personal touch of your local building society.
Head Of Member Services
Tracy-Ann began her career at the Hanley Economic Building Society, in 1992 having worked previously for a regional building society.
Since joining, she has held various branch, mortgage adviser and management positions. Now, as Head of Member Services, she manages the Branch Network, Regulated Mortgage Advisers and Professional Financial Advisers.
Tracy-Ann is a strong believer in the benefits of good regulated advice, and passionate about the delivery of exceptional customer service.
Head of Sales, Marketing & Business Development
David joined the Society in 1994 after graduating from Staffordshire University with an honours degree in Information Systems.
He has progressed through the business to Senior Management level where his role now includes overall responsibility for the Society’s products, marketing and intermediary distribution channel. David is a strong advocate of the mutual sector and believes that a well-diversified banking market is good for customers.
In 2018 he graduated with a Masters degree in Leadership and Management at Loughborough University.
Outside of work David is a keen runner, cyclist and follower of football. You may even spot him running the Hanley Economic sponsored Potters ‘Arf!
Biddulph & Newcastle Branch Manager
With a background in the financial industry, Emma joined the Society in 2015 and has worked as part of both the Compliance & Risk team, as well as within our Branch network.
Now overseeing our Biddulph and Newcastle branches, she is spearheading customer excellence with her teams. Championing fantastic customer service, maintaining trust and advocacy is incredibly important to Emma and she is keen for the branches to remain a key part of the community.
When she isn’t working, she spends plenty of time with family and her 2 dogs Harlow and Nanook!
Hanley and Longton Branch Manager
Nicola joined the society in 2019, bringing 15 years experience in the finance industry in retail banks and building societies. Her expertise are in leadership and people development.
As Branch Manager she currently leads the Longton and Hanley branch teams to deliver an excellent customer journey. Nicola is passionate about working for a mutual and living the values.
She loves to be part of the community and offer a face to face branch service for our customers.
Festival Park Branch Manager & Savings Services
In 2004, Julie joined the Society as a Branch Assistant and soon progressed to the position of Branch Manager.
She leads the Festival Park team to ensure that our customers’ needs and expectations are achieved and that we provide exceptional customer service.
To help deliver this, Julie is involved in the implementation and delivery of new procedures and initiatives. Her expertise is also used to research the savings market to ensure Hanley Economic continues to deliver competitive savings products.
Cheadle and Stone Branch Manager
Charmaine is the Branch Manager at both our Stone and Cheadle branches and has been employed at Hanley Economic since 2005.
During her career here, she has continued her personal development and achieved qualifications in Leadership & Management and Mortgage Advice (CeMAP). These additional qualifications combined with her experience in the role, has helped Charmaine to become an ambassador for the Society with customer service at its core.