Nick joined us at the beginning of May 2018 as Chairman of our Board of Directors. Nick has over 35 years of experience in the banking and financial services sector in a variety of senior leadership roles. In his most recent executive position, Nick was a Chief Risk Officer at the Royal Bank of Scotland and has subsequently been appointed to a number of non-executive directorships. Nick is a graduate of Oxford University, is married with two children now in their 20’s, and is an enthusiastic skier, sailor, and (very occasional now!) rower. Outside work, he is also a school governor and sits on an advisory panel on Further Education for the Department for Education
Mark, age 48 joined the Hanley in November 2016 and has previously been Chief Operating Officer for Virgin Money and COO at Abbey National/Santander and an insurance broker.
Before joining Abbey National he completed a Master’s degree at Cranfield School of Management and also has a first degree in Politics and Law.
Mark is married and has two teenage sons.
I joined the Society and was appointed as Financial Controller in March 2012 and promoted to the position of Head of Finance in 2017. In June 2019 I was again promoted to Finance Director. I am responsible for the financial and regulatory reporting, budgeting/forecasting, cash flow planning and treasury management.
I also sit on the Society’s Assets & Liabilities Committee, and Chair both the Product Development Committee and Treasury Committee’s.
Vice-Chairman & Senior Independent Non-Executive Director
I was appointed to the Board as a Non-Executive Director in September 2014. I took over the Chair of the Audit & Compliance Committee in November 2014, and I am a member of the Assets & Liabilities Committee.
I have spent my career as a specialist in Treasury and Asset and Liability Risk Management in the Building Society sector. I was the Group Treasurer for the Skipton Building Society and Group Head of Asset and Liability Management of the Nationwide Building Society. I was made a Fellow of the Association of Corporate Treasurers in acknowledgement of my contribution to financial risk management in the Building Society sector.
I am married, with three children and six grandchildren. I enjoy golf and skiing in my leisure time.
Ian joined the Board in January 2020 as a Non-Executive Director and formally took up his role as Chairman of the Risk Committee in April. He spent 38 years in the financial services industry, leading client-facing teams in the UK, Europe and the US.
He has considerable experience serving on and chairing credit and risk committees and, in his most recent executive experience, was Global Head of Lending and Transaction Management in the Commercial Banking business of HSBC.
Ian is a graduate of Cambridge University in Modern Languages, is married with three children and spends his spare time golfing, skiing, walking and gardening.
Bob has over 40 years’ experience as an Insolvency and Turnaround Practitioner at several companies including Pricewaterhouse Coopers, Begbies Traynor and latterly for Currie Young Ltd. He is a Fellow of the Insolvency Practitioners Association and has advised many banks and building societies on recovery and security strategy.
Bob is married with four children, a stepson and 5 grandchildren. His hobbies include travel, fell walking and squash. He is also a director of Caverswall Park Developments Ltd, a Consultant with Currie Young Ltd and is still involved as a member of several committees for the Staffordshire Chambers of Commerce where he is a former President.
I joined the Board as a Non-Executive Director in April 2016. I am a member of the assets and liabilities committee.
I worked for Beswicks Legal, a Stoke on Trent based law firm for 25 years becoming senior partner. I remain a consultant to Beswicks, and now spend my time as vice chairman of my family’s business Argus Fire Protection.
I live locally and can trace my family’s association with The Hanley back to my great grandfather. I am delighted to be part of the society both as a life long member and now serving on its board of directors.
Head of Finance
I joined the Society in January 2017 as a Management Accountant, having spent the previous 3 years also in the Financial Services sector. I was promoted to Head of Finance in December 2019, where my role now includes a more strategic view of the finances of the Society, specifically that we are performing to the best of our ability for our Members whilst acting in accordance with regulation.
I have a have 1st Class degree in Accounting and Finance from Keele University and am also a member of the Chartered Institute of Management Accountants.
Head of Risk & Compliance
I joined the Society in March 2020 as the Head of Risk to provide oversight of the compliance, risk, data protection and financial crime risks. For the last 15 years I have worked within the Building Society Sector where I have taken on roles such as a Treasury Compliance at Britannia and Assurance Manager for Co-operative Bank to name a few.
When I have the time spare, I love to walk in the Lake District with my family!
Head of Technology
I joined Hanley Economic in June 2019 having previously held varied IT roles in the manufacturing, accountancy and chemical distribution sectors. In my role as Head of Technology I am responsible for developing internal systems and delivering digital transformation projects that will make The Hanley easier to do business with and improve the experience for customers. I believe that technology and innovation will play a key role in the future success of the business.
Outside of working at Hanley Economic I am a keen follower of (and occasional participant in!) sports including football, cricket and tennis. I also enjoy listening to many types of music and attending concerts and live performances.
Head of Operations
I recently joined Hanley Economic as Head of Operations in July 2019, having previously worked in senior operations roles within various manufacturing industries.
I will be looking at opportunities to evolve our customer facing processes with the intention of making it as easy as possible to transact and interact with us. My aim is to deliver a first class customer service that exceeds our customer expectations, whilst retaining the personal touch of a local building society.
Head of HR
I joined Hanley Economic as HR Manager in February 2017. I have been involved in HR for many years, mainly in the manufacturing industry and graduated from Staffordshire University in 2012 with a PG Diploma in Human Resource Management.
I believe in recruiting and most critically retaining the best people, they are after all the most important ingredient in making a business successful. My commitment is to treat everybody in a fair and consistent way, with strong communication to ensure a fully engaged workforce so that we can drive the business forward and achieve our strategic goals.
Head of Branches
I began my career at the Hanley Building Society in 1992 having worked previously for a regional building society.
Since joining I have held various branch, mortgage adviser and management positions. In my role I manage the Branch Network, Regulated Mortgage Advisers and Professional Financial Advisers. I am a strong believer in the benefits of regulated advice and passionate about the delivery of exceptional customer service.
Head of Sales, Marketing & Business Development
I joined the Society in 1994 after graduating from Staffordshire University with an honours degree in Information Systems.
I have progressed through the business to Senior Management level where my role now includes overall responsibility for the Society’s products, marketing and intermediary distribution channel. I am a strong advocate of the mutual sector and believe a well-diversified banking market is good for customers.
In 2018 I graduated with a Masters degree in Leadership and Management at Loughborough University.
Outside of work I am a keen runner, cyclist and follower of football.
Hanley and Longton Branch Manager
I joined the society in 2019 bringing 15 years experience in the finance industry in retail banks and building societies. My expertise are in leadership and people development.
As Branch Manager I currently lead the Longton and Hanley branch teams to deliver an excellent customer journey. I am passionate about working for a mutual and living the values.
We love to be part of the community and offer a face to face branch service to our customers.
Festival Park Branch Manager & Savings Services
In 2004 I joined the Society as a Branch Assistant and soon progressed to the position of Branch Manager.
I lead the Festival Park team to ensure that our customers’ needs and expectations are achieved and that we provide exceptional customer service.
To help deliver this I am involved in the implementation and delivery of new procedures and initiatives. My expertise is also used to research the savings market to ensure Hanley Economic continues to deliver competitive savings products.
Cheadle and Stone Branch Manager
I am the Branch Manager at both our Stone and Cheadle branches and have been employed at Hanley Economic since 2005.
During my time I have continued my personal development and have achieved qualifications in Leadership & Management and Mortgage Advice (CeMAP).
These additional qualifications combined with my experience in the role has helped me to become an ambassador for the Society with customer service at its core.