Merry Christmas and a Happy New Year to our members!

Our Branches and Head Office teams are being thanked for their hard work this year with an extra two days off for Christmas Eve and New Years Eve, so our opening hours are slightly different this year;

Thursday 23rd December: 09:00 – 14:00

Christmas Eve: Closed

Christmas Day: Closed

Boxing Day: Closed

Monday 27th December (Christmas Day Observed): Closed

Tuesday 28th December (Boxing Day Observed): Closed

Wednesday 29th December: 09:00 – 14:00

Thursday 30th December: 09:00 – 14:00

New Years Eve: Closed

New Years Day: Closed

Sunday 2nd January: Closed

Monday 3rd January (New Years Day Observed): Closed

Tuesday 4th January: 09:00 – 14:00

(Please note, our Cheadle branch will close on 21st December 2021 and reopen on Tuesday 4th January 2022)

Get In Touch

 

Call Us

01782 255000

Write to Us

Granville House

Forge Lane

Festival Park

Stoke-on-Trent

ST1 5TB

 

Email Us

customerservices@thehanley.co.uk

Mortgage Broker?

Intermediaries can contact us at intermediaries@thehanley.co.uk or find more information on the Intermediaries page!

Complaints

You can find out complaints’ procedure and contact details below;

Complaints Procedure

 

Write to Us

Complaints

Granville House

Forge Lane

Festival Park

Stoke-on-Trent

ST1 5TB

 

Email Us

complaints@thehanley.co.uk

Feedback

We would love to hear your feedback! You can call, write or email us. Alternatively, you can review us on Smart Money People, Google or Facebook!

If you have recently opened a new savings account, or selected us as your mortgage provider, please complete our Customer Conduct Survey;

Savings Customer Conduct Survey 

Mortgages Customer Conduct Survey