Customer Services & Head Office
Merry Christmas and a Happy New Year to our members!
Our Branches and Head Office teams are being thanked for their hard work this year with an extra two days off for Christmas Eve and New Years Eve, so our opening hours are slightly different this year;
Thursday 23rd December: 09:00 – 14:00
Christmas Eve: Closed
Christmas Day: Closed
Boxing Day: Closed
Monday 27th December (Christmas Day Observed): Closed
Tuesday 28th December (Boxing Day Observed): Closed
Wednesday 29th December: 09:00 – 14:00
Thursday 30th December: 09:00 – 14:00
New Years Eve: Closed
New Years Day: Closed
Sunday 2nd January: Closed
Monday 3rd January (New Years Day Observed): Closed
Tuesday 4th January: 09:00 – 14:00
(Please note, our Cheadle branch will close on 21st December 2021 and reopen on Tuesday 4th January 2022)
Get In Touch
Call Us
01782 255000
Write to Us
Granville House
Forge Lane
Festival Park
Stoke-on-Trent
ST1 5TB
Email Us
customerservices@thehanley.co.uk
Mortgage Broker?
Intermediaries can contact us at intermediaries@thehanley.co.uk or find more information on the Intermediaries page!
Complaints
You can find out complaints’ procedure and contact details below;
Write to Us
Complaints
Granville House
Forge Lane
Festival Park
Stoke-on-Trent
ST1 5TB
Email Us
Feedback
We would love to hear your feedback! You can call, write or email us. Alternatively, you can review us on Smart Money People, Google or Facebook!
If you have recently opened a new savings account, or selected us as your mortgage provider, please complete our Customer Conduct Survey;