Existing Mortgage Customers

At Hanley Economic, we aim to look after our existing mortgage customers fairly and transparently at all times

If you are an existing mortgage customer we will:

  • Write to you approximately 6 weeks before your current mortgage deal expires
  • Offer you a range of fee free mortgage products that are available to you subject to your current loan to value and payment history
  • Not insist upon a new valuation, unless you ask us to do so
  • Provide you with mortgage advice at the time of changing your product if you require it

We also have a dedicated mortgage retention team to look after your needs.

The team can be contacted on 01782 255000 Option 2 Direct Mortgages then Option 3 Product Switch or retentions@thehanley.co.uk


Covid-19 – Existing customers coming to the end of your current mortgage deal

If your mortgage deal is due to expire within the next 3 months, we will be contacting you to offer you a new deal through our normal process. We will not require you to have your property revalued or undertake an affordability assessment to take out a new deal.

If you have questions about what happens when your existing discount or fixed rate ends then please contact our team on the number above.