Authorised Push Payment (APP) Fraud Reimbursement Scheme
APP (Authorised Push Payment) fraud happens when a scammer tricks you into sending money to them, thinking you're sending it to the right person. This could happen through payments like Faster Payments or CHAPS out of your savings account.
From October 7, 2024, if you fall victim to APP fraud, we could help refund your money. You must meet certain conditions to get a refund, such as reporting it quickly.
You may be eligible for a refund if:
You can claim a refund which is set by the regulator and subject to change. However, payments made outside the UK or through cash or cheques aren’t eligible.
You can contact us In person at a branch, by calling or emailing savingsservices@thehaley.co.uk
