We are aware of an issue with our app that is currently affecting Android users only. Thank you for your patience while we investigate this issue. If you have any questions about your account please do not hesitate to contact us on 01782 255000. Our website and iPhone users are not currently affected.

We are aware of an issue with our app that is currently affecting Android users only. Thank you for your patience while we investigate this issue. If you have any questions about your account please do not hesitate to contact us on 01782 255000. Our website and iPhone users are not currently affected.

We are aware of an issue with our app that is currently affecting Android users only. Thank you for your patience while we investigate this issue. If you have any questions about your account please do not hesitate to contact us on 01782 255000. Our website and iPhone users are not currently affected.

Complaints

You can find our complaints procedure and contact details below;

Complaints Handling Procedure

Write to Us

Complaints

Hanley Economic Building Society,

Granville House,

Forge Lane,

Festival Park,

Stoke-on-Trent,

ST1 5TB

Email Us

complaints@thehanley.co.uk

The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk