Head of Intermediary Sales (Full Time )
Position
Head of Intermediary Sales (Full Time 35 hours per week)
Purpose of Role
- To lead the development and execution of a high performing sales function focused on the Intermediary market, supporting the Society’s ambition to become a leading specialist lender.
- The role will establish a broker focused sales strategy, driven by data, relationship management, and market insight.The Head of Sales will be instrumental in generating quality mortgage business through the intermediary channel while building the internal capability and structure of the sales team.
Responsibilities
- Evolve the sales strategy for intermediary channels in line with the strategic objectives of the Society
- Working closely with the Commercial Director to evolve the sales account management strategy to grow relationships with key intermediaries and improve repeat business metrics
- Establish regular broker feedback loops and ensure needs are being captured and actioned into further proposition proposals
- Work closely with Marketing to ensure campaigns and messaging support sales goals
- Use Data and MI to monitor performance, identify opportunities, and drive continuous improvements.
- Work with chosen methods to increase the Society’s profile – this will include representation at events, social media marketing and webinars.
- Ensure that staff and members’ data is secure, accurate and used correctly in line the Society GDPR policy and standards.Adhere to the Society Financial Crime Policy, the controls and report any internal or external incidents of actual or suspected fraud, money laundering or financial crime, either in accordance with the internal money laundering process (Suspicious Activities Report) or via the Society’s Whistleblowing Policy. Complete and pass an annual dedicated financial crime and bribery prevention computer-based training test.
- Undertake a role of Data Steward for your business function and support Data Owner in ensuring data protection policy and information security policy and standards are operating correctly in protecting members and staff data
- Any other duties that may from time to time be allocated and that are commensurate with the grading of the post.
Skills and Experience
- Proven record in Mortgage Sales Account Management
- Strong relationships across the Intermediary Market and distribution networks
- Track record of delivering volume growth in specialist lending
- Proven ability to work cross – functionally and influence and challenge at senior levels.
- Understanding of the regulatory landscape in which sales activity must operate.
- Ability to act in good faith toward retail customers
- Ability to enable & support retail customers to pursue their financial objectives
Person Specs
Essential
- Demonstratable experience in Mortgage Sales activity
- Demonstrable communication skills
- Working on own initiative
- Leadership skills
Desirable
CeMap qualified
Employment Type
Full Time : 35 hours per week.