Member Representative (Full time Permanent)

Position

Member Representative (Full time Permanent 35 hours per week)

Purpose of Role

  • Providing a high level, distinctive and effective customer service during every interaction whilst also providing a gateway to protecting and looking after our members.
  • Ensuring you work closely as a team member to deliver a first class, unforgettable customer experience, putting the customer at the heart of what we do.
  • To best support our members with Hanley Economics extensive range of products and services

Responsibilities

  • To deliver positive customer outcomes in all aspects of your role
  • Proactively identifying and generating customer leads and appointments
  • Positively informing customers on the range of products and services available
  • Following a structured non-advised approach to account opening, ensuring the customer is able to make an informed decision
  • Obtaining customer feedback, whether positive or negative in any format it is received, recording this appropriately, dealing with effectively and to completion
  • Providing excellent customer service at all times and developing a relationship with the customer.
  • Efficiently processing customer transactions
  • Accurate amendments to customer & account records
  • Acting as our first line of defence with regards to the Societies Financial Crime Policy. Ensuring to report any internal or external incidents of actual or suspected fraud, money mule activity, money laundering or financial crime, either in accordance with the internal money laundering process

Skills and Experience

  • CeMap (or be prepared to study for this).
  • Flexible Approach.
  • Experience of working in a customer service environment.
  • Team Player.
  • Positive and professional attitude.
  • Ability to enable & support retail customers to pursue their financial objectives
  • Ability to act in good faith toward retail customers
  • Be able to rise to the challenges presented in a demanding environment.

Person Specs

Essential

Minimum of GCSE Maths and English Grade C or above. Good numerical, written and verbal communication. Confidence in using Microsoft Word, Excel and Outlook.

Employment Type

Full time Permanent: 35 hours per week.

How to Apply