Member Representative (12 month Fixed Term Contract) (Part-time )

The role of a Member Representative is pivotal in building strong relationships with our Members and delivering exceptional service. By supporting our Members and fostering a positive experience, our Member Representatives contribute significantly to the Society’s reputation and success.

As the face of the Society, you will play a crucial role in ensuring Member satisfaction through handling a variety of transactions in a friendly, efficient and professional manner. The role offers a wide variety of responsibilities, whether helping with cash transactions, aiding with technology, transacting over the phone or protecting our Members against fraud and scams, no two days will be the same!

Provide a high level, distinctive and effective service during every interaction, developing relationships whilst also providing a gateway to protecting and looking after Members.

Work closely as a team member to deliver a first class, unforgettable experience, putting Members at the heart of what we do.

Efficiently processing transactions and new accounts, including accurate amendments to Member & account records.

Performing general administration work associated with the efficient operating of the branch.

Achieve positive outcomes for Members by delivering:

Member Needs:

• Proactively identifying and generatingopportunities and appointments to help Members save for their futures and own their own homes.
• Positively informing customers on the range of products and services available.

Essential :

• Minimum of GCSE Maths and English Grade C or above.
• Good numerical, written and verbal communication
• Confidence in using Microsoft Word, Excel and Outlook

Desirable:

• 3 A levels grades A-C
• Experience in Customer Services, Retail or Sales environment

The most important requirement is a genuine passion to help our Members, we'll support you to develop the skills needed to build strong relationships, take ownership, and deliver a great experience.

• CeMap (or be prepared to study for this)
• Flexible
• Experience of and passionate about working in a customer service environment
• Team Player
• Positive and professional attitude
• Self-Motivated, able to use own initiative
• Able to rise to the challenges presented in a demanding environment
• Ability to act in good faith toward retail customers
• Ability to enable & support retail customers to pursue their financial objectives