Confirmation of Payee
Account name-checking service
Account name-checking service
Confirmation of Payee scheme is all about making your payments safer. It is a name checking service for UK based payments ensuring the account holders name matches with the account details, which provides customers greater assurance that they are sending payments to the intended recipient, helping to avoid making accidental, misdirected payments to the wrong account holder, as well as providing another layer of protection in the fight against fraud and scams.
If you already have a regular payment set up to send funds to your Hanley account, you don’t need to do anything. If you’re setting up a new electronic payment into your account, you’ll need to input the following information:
Only Hanley Savings accounts are eligible for the confirmation of payee scheme. If you are making a payment to the business account, you need to select that is is a business account and enter the full business or organisation name
The Confirmation of Payee service will give you 4 different results:
This means the account name matches the payee’s account name.
Although the name matches, make sure you’re happy that you know who you’re paying and that they’re trustworthy.
This means the account name is close to the payee’s name.
You’ll be shown the name on the account you’re paying to help you decide whether it’s the right person. Double-check the details and request another Confirmation of Payee check before sending any payment.
This means the account name doesn't match the payee’s name.
Double-check the details and request another Confirmation of Payee check, otherwise your money could be sent to the wrong account.
When it’s not possible to match a name, we’ll let you know that the payment could be sent to the wrong account. If you choose to go ahead anyway, we may not be able to get your money back.
Sometimes, we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s building society or bank isn’t using Confirmation of Payee yet.
You can continue with the payment – but always double-check the account name and details are correct.
Discover more about the Confirmation of Payee (CoP) scheme and how it enhances security and accuracy in bank transfers by visiting the official Pay.UK website. Learn how this vital service helps protect your payments from errors and fraud.
If you have been a victim of a scam or suspect that you have been a victim of a scam, it is important that you contact your bank, Building Society and the police as soon as possible.
You can inform us In person at a branch, by calling or emailing savingsservices@thehaley.co.uk
