We want to inform our valued members of an upcoming change to our service locations.
Our Cheadle Agency, located within the Donald Cope estate agency, will be closing on Friday, 20th December 2024, at 2pm. This change is due to the conclusion of our agreement with Donald Cope, and we are unable to continue operations at this location.
To support members who have used our Cheadle agency’s counter services over the past year, we’ve prepared a set of helpful questions and answers below to guide you through this transition and explain the continued services available to you.
Why is the Cheadle agency closing?
This change is due to the conclusion of our agreement with Donald Cope, and we are unable to continue operations at this location.
What are my options after the closure?
You can continue to manage your accounts through our online and mobile banking services or by post. For those who prefer in-person services, our Longton branch, which is just 8 miles from Cheadle, will be happy to assist. If you would like to register for Online Banking, you can easily do so online or by calling us on 01782 255000.
Where is the nearest branch?
Our nearest branch is located in Longton:
93 The Strand,
Longton,
Stoke-on-Trent,
ST3 2NS
Opening Hours:
- Monday to Friday: 9:00 am - 4:00 pm
- Saturday: 9:00 am - 12:00 pm
How can I deposit or withdraw cash and cheques?
Deposits and withdrawals can be made at any of our branches, including Longton. Cheque deposits can also be sent to us by post addressed to Hanley Economic Building Society.
What if I need assistance in person?
Our Longton branch team is ready to help with any face-to-face banking needs. You can also reach our team at 01782 255000.
Are my accounts and personal information secure?
Yes, rest assured that your accounts and personal information are secure, and the agency closure will not affect the security of your accounts or services.
Will my accounts or products be impacted by this closure?
No. All accounts and products will remain active and unaffected. You’ll continue to have access to your accounts online or at any of our branches.
How can I access support if I’m unfamiliar with online banking?
We provide guidance on online and mobile banking. Our online banking team is also available to walk you through the services. For support, please contact us on 01782 255000.
What if I have accessibility needs?
We are committed to ensuring our services are accessible to all members. If you have any specific accessibility requirements, please let us know, and we’ll work with you to find the best solutions.
Will this closure impact my savings or mortgage accounts?
No, your savings accounts and mortgage products will remain unchanged, with all terms and conditions unaffected by this agency closure.
Is there a plan to open a new Cheadle location?
Our agreement with Donald Cope is coming to an end after 30 years. We are actively reviewing alternative locations in Cheadle, and if a suitable new location is found, we will keep you updated.
We appreciate your understanding and continued support of Hanley Economic Building Society. If you have further questions, please contact our team.
