You Spoke. We Listened. And We’ve Been Recognised!

We’re excited to share some brilliant news - Hanley Economic Building Society has been awarded two national badges by Smart Money People for 2025:

🏅 Customer Satisfaction Commended
🏅 Consumer Guardian

These awards are based on over 400 reviews from members like you, and they show that we’re not just promising great service - we’re delivering it.

What Are These Badges All About?

Smart Money People is the UK’s leading financial services review platform. Their new badges recognise organisations that go above and beyond for their customers.

Here’s what we’ve earned:

• Customer Satisfaction Commended: This means our members consistently rate us highly for service, support, and experience.
• Consumer Guardian: This badge shows we’re meeting high standards for fairness, transparency, and putting customers first - in line with the Financial Conduct Authority’s Consumer Duty.

In short, these badges are a big deal - and they’re based on what you have told Smart Money People about your experience with us.

Why This Matters to You

We know that choosing a financial provider is a big decision. These badges help make that choice easier by showing:

✅ We’re trusted by our members
✅ We deliver real, personal service - not just promises
✅ We’re committed to doing the right thing, always

You’ll start seeing these badges on our website and social media soon. They’re not just for show - they’re a sign that you’re in safe hands.

A Big Thank You

To our members:
Thank you for your feedback, your trust, and your support. These awards are based on your reviews - and we’re proud to have earned them.

To our team:
This recognition is a reflection of your hard work and dedication. Whether in-branch, online, or over the phone, you make a real difference every day.

What’s Next?

We’re proud of this recognition - but we’re not stopping here. We’ll keep listening, improving, and putting our members first in everything we do.

If you haven’t shared your experience yet, we’d love to hear from you. Your feedback helps us grow and serve you even better.

Thank you for being part of the Hanley Economic community. Here’s to another year of service you can count on