The Society has announced plans to consolidate its branch network by closing its Hanley branch on Lamb Street at 12pm on Saturday, 7th March 2026. This decision follows a comprehensive review of member usage patterns and reflects the Society’s commitment to delivering services where they are most needed.
Over recent years, the Hanley branch has seen a significant decline in footfall, with most members choosing to access services through nearby branches or via digital and postal channels. By focusing resources on locations with higher demand and investing in modern banking solutions, the Society aims to provide an even better experience for its members.
Oliver Ward, Head of Operations, commented: “This is not a decision we have taken lightly. Our priority is to ensure that every member continues to receive the high level of service they expect from Hanley Economic. With several branches located close to Hanley and our growing range of online and postal services, we are confident that members will remain well supported.”
The nearest alternative branches include Festival Park, just 1.3 miles away, offering extended weekday hours and free on-site parking, and Newcastle, located 2.8 miles away. All services previously available at Hanley will continue to be offered at these locations.
Members can also take advantage of the Society’s secure online banking platform and dedicated support team for guidance on digital services. For those who prefer in-person assistance, colleagues at Festival Park and other branches are ready to help.
Importantly, the closure will not affect members’ accounts, products, or the security of their personal information. No action is required from members.
“Our goal is to adapt to changing needs while maintaining the personal service that sets us apart,” added Ward. “We thank our members for their understanding and look forward to continuing to serve them through our nearby branches and digital channels.”
For more information, please call 01782 255000.
FAQs
1. When will Hanley branch officially close?
The branch will close on 12pm on Saturday 7th March 2026
2. Where is the nearest branch I can visit?
The closest branch is Festival Park (1.3 miles from Hanley branch) it is located within the Society’s Head Office.
Opening hours Monday to Friday 9am – 5pm. Saturday 9am – 12pm
See our other nearby branches.
3. How can I deposit/withdraw cash and cheques?
Deposits and withdrawals by cash and cheque can be made at any of our branches.
4. What if I need to speak to someone in person?
The nearest branch is Festival Park. The team at Festival Park will be happy to provide in-person services. You can also contact us on 01782 255000 where we would be happy to help.
5. Are my accounts and personal information still secure?
Yes, your accounts and personal information remain secure. The closure of Hanley branch does not affect the security of your accounts or services.
6. Will there be any changes to my savings accounts or mortgage with the closure of Hanley branch?
Your accounts and products remain active and unaffected. You can continue to access your accounts through our digital channels or at any of our other branches.
7. How can I access support if I am unfamiliar with online or mobile banking?
We offer guidance on online and mobile banking. Additionally, our online banking team is available to walk you through these services. Please contact our online banking team on 01782 255000 for more information.
8. What if I have accessibility needs?
We are committed to supporting all our members. If you have specific accessibility requirements, please let us know so we can discuss the best options for you.
